In order to be a patient of our group or receive care in our offices, we ask you to understand and agree to follow these 3 critical and important rules.
1. Our staff cannot give the results of any test over the telephone, at any time.
There are 2 main reasons for this. First we must ensure the confidentiality of your medical information. This cannot be guaranteed by phone. Second, in certain cases, it is important for the doctor to reassess, or apprise you of your condition in order to ensure that both they and you have a full understanding of your problem. Only the doctor can properly answer your questions and ensure that you are aware of the relevance and significance of the results.
There is a famous saying in the medical profession: ‘Never treat a lab test.’ Often, people are surprised to learn that lab tests are not always 100% accurate. Furthermore, many patients don't realize that we perform certain tests only to support a diagnosis, not to make the diagnosis.
Additionally, it should be self-evident that certain tests are just too important not to review in person with a patient. Examples include: pap tests, mammograms, STD tests, including HIV and the many complex and interpretive tests that are ordered during the diagnostic process. The limitations of these tests when taken alone must be understood by patients. Tests that are ordered are only a part of the diagnostic process. Having read this information, can you imagine the doctor explaining all of this each time over the phone? It is not appropriate.
Being aware of this, the doctor will explain at the time the tests are taken, what, if any, follow-up is required. If the doctor does call you back in; it is because, in their medical judgment and with your best interests in mind, something about the patient or their case needs to be discussed, clarified, re-tested or reassessed in light of the information received.
2. We do not renew prescriptions over the phone.
We cannot renew any prescriptions by phone. It is both yours and the doctor’s responsibility to assess, at the time of your visit and based on your conditions and any other relevant personal circumstance, the appropriate quantities of medication to be dispensed as well as the appropriate follow-up interval.
This is the cornerstone of good prescribing practice. So please take a moment during each visit with the doctor to ensure that the quantity of medication is sufficient and that you understand why certain medications or conditions have to be monitored on a regular basis. You should also understand what is being monitored on those visits, and any signs or symptoms to look for or to report to the doctor.
For those patients on 3 or more ongoing medications, we also offer a Med-Check service where you can book an appointment with a pharmacist to review your medications, their effects, potential side effects, interactions, as well as ways to ensure they are taken properly so that you get the best possible results from the prescribed treatments, with a minimum of side effects. This can be booked online under ‘Services’ on our website. Each patient is entitled to 1 Med-Check per year if they are on 3 or more ongoing medications.
3. We do not prescribe narcotics to patients of other physicians.
Our doctors do not prescribe narcotics on an “Open Office Hours” basis. Nor do we keep addictive drugs in the Centers. People who use narcotics for medical reasons must get them from one family doctor only, and should only use one pharmacy for filling them. Doctors within our group do not prescribe narcotics to other doctor’s patients, even if that doctor is a member of our group. It is the patient and their doctors’ joint responsibility to plan ahead, ensuring that sufficient and appropriate amounts of narcotic medications are provided until the next assessment.
Accessible Customer Service Policy
IG Medical Tourism is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities our employees will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed on our wait timer
IG Medical Tourism provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services. Staff will also be trained when changes are made to your accessible customer service plan.
Customers who wish to provide feedback on the way IG Medical Tourism provides goods and services to people with disabilities can feel free to email our general mailbox located on our website. All feedback, including complaints, will be reviewed in a timely manner
Notice of availability
IG Medical Tourism will notify the public that our policies are available upon request by posting them on our website.
Modifications to this or other policies
Any policy of IG Medical Tourism that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.