Frequent Asked Questions

  •   What is Medical Tourism?

    The term Medical Tourism refers to the act of traveling outside one's own area of residence to obtain healthcare services. Also known as medical travel, health travel, health tourism or global healthcare, it is the term used to describe the rapidly growing practice of traveling across borders to obtain healthcare. Individuals seek travel for virtually every type of health care, including life-threatening, cosmetic and dental treatments.

  •   Why travel to another country for medical or dental services?
    • Timely Scheduling of Treatment
    • Access to Medical Treatments or Testing Currently Unavailable in your Area
    • Savings up to 70% on Medical Services

    The most common noted reasons range from timely access to care, virtually no waiting lists, access to a treatment or procedure not currently available within your area or even within your own country, to realizing substantial savings on elective procedures such as; cosmetic surgery, permanent weight loss and dental services. Many clients combine a holiday in a warm or tropical destination while having a healthcare concern addressed, and, often taken care of.

  •   What can I expect in the quality of care and medical tourism facilities?

    Our clients are impressed by the quality of care, clean environment, professional caring doctors and personalized attention they receive through our healthcare services network. At minimum, you can expect the same quality, generally better, from our healthcare facilities located abroad as you would find at home. When selecting a healthcare provider from our network, you have the choice of the most experienced professionals in the world, complimented by follow up care with nurses and healthcare providers who have experience providing for and making international travellers feel comfortable.

  •   Will I be able to review the qualifications of physicians / surgeons or dentists before I make a decision?

    Yes, we feel you need this information to make an informed decision. We will provide you with a cv or profile outlining their education, training, certification, experience specific to your treatment, and their clinical procedural/success rates, as well as any publications they may have authored.

  •   Can I speak directly with the physician/ surgeon or dentist before I book my procedure?

    Yes, a personal consultation can be arranged by telephone, video conference or through Skype. You may also contact both the healthcare facility and treating physician by e-mail, and we encourage you to feel free to ask as many questions as you like. If a video or telephone consultation is arranged, you should be prepared with a list of questions and have your medication and medical history information with you.

  •   I have been advised that medical tourism for surgery has high risks

    Surgery has inherent risks and complications no matter where you are. The most important aspect to receiving the best treatment possible is choosing a board certified physician and accredited facility with high success rates. To mitigate risk, we investigate the physician/ dentist / surgeon's credentials and facility accreditations to ensure that you have the best choices available. Our process for choosing healthcare providers takes an average of three months. To further minimize your risk, you need to be prepared, we offer specialty insurance available to clients and their companion(s) when traveling abroad specifically for medical tourism treatment.

  •   How does IG select the healthcare providers in their medical tourism network?

    The selection of medical centres within our network is based upon a number of criteria. This criterion includes a review of international, domestic, clinical and service credentials, licenses, board certifications and accreditations. We also review the credentials of the physicians and their history of working with international patients.

  •   Why use IG instead of going directly to a hospital or surgeon abroad?

    This is one of the most important questions. First of all, we have high expectations and we understand the entire process of traveling for medical services. Choosing to work with IG will ensure you have immediate access to the best practitioners in their field of expertise. While many of our clients are capable of coordinating their medical travel on their own, we are able to reduce the amount of time, stress and the number of steps involved in order to set up your treatment.

    Check out our destinations: Thailand, Mexico, Singapore, Brazil, India, Cuba, Costa Rica, Dominican Republic, Germany, Malaysia, Hungary, Poland, Romania, South Korea Taiwan, United Arab Emirates (UAE). See more details...

  •   What if I need a medical treatment or procedure that is not listed on your website?

    Although our website contains an extensive list of medical tourism treatments, it is by no means a complete list of the full range of healthcare available through our network of providers. Should you have a need for a medical or dental treatment not listed on our site, please contact us, we would be happy to assist you in your quest for information.

  •   Can I expect any savings by traveling aboard ?

    Generally you will find that most elective procedures such as cosmetic surgery, permanent weight loss and dental treatments are available at significant savings. Prices vary greatly, the level of savings depend on the destination and the procedure for which you seek treatment. One thing you should know, regardless of the savings, our network of providers does not substitute care or experience for cost savings. We would be happy to provide you with detailed costs for your procedure, based on your destination. Simply give us a call at 1 (844) 533-7533 or request a quote.

  •   How is payment handled for the surgery?

    We will be pleased to provide you with specific payment information once you have decided on the service provider, facility and choice of travel date.

  •   Can I seek re-imbursement through the government or my private medical insurance for medical travel?

    Not generally and especially if it is an elective surgery. There may be special circumstances; you would have to check directly with your private medical plan administrator for private insurance.

  •   Are the costs of medical services outside of Canada tax deductible?

    Depending on your country income tax legislations.

  •   How do I get the medical tourism process started?

    Complete and return to us the Request a Quote located on our website. We will contact you if we have any questions or require any further information. Based on your preferred destination, we will forward your request to a healthcare provider within our network. Your request it’s given immediate attention.

  •   Can I have a family member or companion travel and stay with me?

    Yes, most medical travellers have a family member or a friend travel with them abroad. When you have a family member or friend with you, you have a sense of personal comfort that only someone close to you can provide.

    Yes, we recommend somebody to accompany you.

  •   I am travelling to a country where English is not their first language, will there be a language barrier?

    In countries where English is not the first language; the healthcare providers within our network have fully staffed International patient departments with English speaking staff. In most cases, hospital staff and physicians speak fluent English. Many physicians have trained in Canada, the U.S and Europe, and use English to communicate with their colleagues every day. For your added peace of mind, many of our international providers can provide you with a bilingual translator for the duration of your stay.

  •   How safe is my medical tourism destination?

    Reasonable safety precautions must be taken, which is no different than at home. Do not walk alone at night, and be careful of petty theft with personal belongings. We will advise you if there are any known travel advisories regarding your destination.

  •   How many days prior to my procedure do I have to leave?

    This depends entirely on your destination and the treatment or procedure for which you are seeking care. Your healthcare provider will advise us when you need to be there and we will plan your travel itinerary accordingly.

  •   When can I travel home?

    Your treating physician will advise you of your expected recovery time and will clear you when you can safely travel home after your surgery. Your travel itinerary will be planned accordingly.

  •   Is it legal to seek healthcare services outside of Canada and the US?

    Yes. It is perfectly legal to go outside of Canada and the U.S. to receive treatment.

  •   What is your Privacy Policy?

    IG holds all of your personal information in the strictest of confidence. You control access to your health information, and your personal information is provided only to your case manager and your personal assistant on a "need to know" basis to ensure that you are well looked after during your medical travel experience. No further details will be divulged unless necessary and only with your permission. Your health portal and our website are encrypted with SSL and all access is user name and password protected. Your medical tourism information will not be released to any third parties, period. Please refer to our Privacy Policy and our Terms and Conditions for complete information.